You can contact our support team via email at [email protected] or WhatsApp +852 5323 598. We are available to assist you with any questions or issues related to your order.

Orders typically take 1-2 business days to process. Once shipped, delivery times depend on your location. For domestic shipping within the United States, it usually takes 3-5 business days. International orders may take 7-13 business days depending on the destination and customs processing.

We offer returns on most items within 30 days of delivery, provided the products are in their original, unused condition and packaging. Please note that certain items, such as clearance or final sale products, may not be eligible for return. Customers are responsible for return shipping unless the item was defective or sent in error. Contact our customer support for return authorization before sending anything back.

To change your shipping address, log in to your account and go to the “Account Settings” or “Address Book” section. You can edit or add new addresses here. If your order has already been placed, please contact our customer support as soon as possible to update your address before the order ships.

Once your order is shipped, we will send you a confirmation email with a tracking number. You can track your order directly on the carrier’s website or through your ToyAura account.

If you entered the wrong address, please contact us immediately at [email protected] or WhatsApp +852  5323 598. We can correct the address if the order hasn’t been shipped yet. Unfortunately, if the order has already been shipped, we may not be able to change the address.

Yes, we ship to most countries around the world. During checkout, you can check if we ship to your location by entering your address.

Whenever possible, we ship all items in one package. However, depending on product availability or warehouse location, your order may be split into multiple shipments. We will provide tracking information for each package.